Public Relations (PR) is about raising your company’s authority, building relationships with key people and managing your reputation.
Sometimes, PR is being confused with marketing and the importance of public relations is overlooked. But PR is important to increase sales and gain customers.
The aim of PR is to inform the public, including your potential customers and business partners.
Importance of Public Relations in Business
In today’s world, as a CEO or a manager of a company, you’ve got a lot of information to share.
And sharing this information is vital for your success and development, because every customer’s objective is to choose a reliable company to collaborate with.
The fierce competition obliges us to use every bit of resource we have.
So, if previously the ultimate weapon to gaining consumer’s trust was marketing, now PR became as much as important.
Of course, the primary focus of public relations is beneficial, but, above all, the best perk of PR is creating a positive public image and building friendly relationships with the media.
And having such relationships, is directly connected to rise in sales.
5 Reasons Why PR is Important for your Company
1) Damage Control – Despite increasing your company’s authority and social profile, PR plays a vital role in the times of crisis.
For example, imagine a competitor who starts to spread false, but persuasive/convincing unpleasant information about your company.
It’s natural, that the public awareness will increase and customers will slowly start to leave.
But how can PR help to solve/avoid such problems?
When rumors start spreading, PR specialist joins the game and states why the information is false.
Of course, loyal clients taking our side is inevitable, but completely erasing their doubts is impossible.
Though, minimizing the damage taken is always the decision to make.
2) Becoming a Brand – Today’s world’s fierce competition has set a benchmark where publicity and quality take it all.
Customers always choose the leading brand on the market, because everyone wants to consume the best one available.
So, if you plan to compete with the sharks, keep in mind that you’ll be getting nowhere, if your publicity is equal to zero.
Moreover, offering a quality product to your customer, will increase your reliability and authority and make it easier to become a brand.
3) Social Networking – The dramatic rise of the usage of social media, has skyrocketed the purpose of business in social networking.
Though, simply gathering likes and followers isn’t enough to engage your consumers.
Moreover, without engagement, having social profiles is worthless.
Today, social media is the best place to communicate a company’s key messages. Social media is the best way to stay visible. And most importantly, a social network is the best place to build relationships and increase the number of customers.
So, under today’s circumstances, not implementing PR in social media, equals to losing at least 30% of our potential customers.
4) Stay Visible – Visibility clearly shows the importance of public relations. Never let your customers forget that you exist.
Always keep them on track, inform them with your activities, explain what’s going on with your company, ask them how to improve and try to build a friendly relationship.
This way, you can improve customer experience and the consumer will understand that they’re the core of the company.
5) Building Partnership – In order to grow your business, establishing partnerships is essential, because having “strong” connections directly affects your company’s authority.
And that’s where PR department steps in. Creating and maintaining connections is a number one priority for a PR specialist, as connections have the potential to turn into opportunities.
Moreover, the partnership is almost always beneficial for the both sides.